Refund policy

Returns Policy for The Walton Collection

Last updated: 30/4/2024

1. Returns Process

1.1 We want you to be completely satisfied with your purchase from The Walton Collection and we have a “no-questions asked” returns policy. If you are not satisfied or have changed your mind, you may return the item within 15 days of receiving it.

1.2 Please note that by their nature our prints are reproductions of original antique prints and pictures, most of which are well over 100 years old and many considerably older. Many of these reproductions will replicate the  flaws and aging process of the originals. These may include discolouration, aging, stains, creases and imperfections which are present in the original. Most of our antique style frames are also of an deliberately aged “distressed” nature to match the original print content and period. For most people this will add to the charm of their purchase.  The acceptance of some flaws and imperfections, which are present in the original article being reproduced, or on the reproduction frame, should be consi]dered before making a purchase.  

1.3 In addition, every effort has been made to reasonably present the pictures of our reproductions on our website in the way they will appear as the finished article you will receive, however, due to the nature of photography (such as background lighting and conditions),  and presenting the same on digital media such as our website, there may be slight variations in colour and tone between a photograph on our website, as it appears digitally on your screen, and the finished reproduction. While we don’t expect you to be disappointed with any of your purchases from The Walton Collection we encourage our customers to consider this and 1.2 (above) before making a purchase in order to avoid both parties incurring unnecessary costs.

1.4. In general we try to include insurance against any damage “in transit”, where it is available from  our shipping partner(s). Separately, we take full responsibility for making sure that your goods are well-packaged and arrive in perfect condition. In the unlikely event that your order is “damaged in transit”, upon you providing appropriate evidence of same, we will manage the claim process and engage with you to have replacement sent as soon as possible. (Please see our Returns Policy). If your goods are “damaged in transit” please contact us within two (2) working days of delivery at info@thewaltoncollection.ie . Claims for “damage in transit” to your goods after two days of receipt will not be considered.

 

2. Eligibility for Returns

2.1 To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

3. Return Authorization

3.1 Before returning an item, please contact our customer service at info@thewalton collection.ie  to obtain a Return Authorization (RA) number.

3.2 Include the RA number on the outside of the package when returning the item.

4. Return Shipping

4.1 Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part. For the purposes of clarity,  flaws or imperfections present in the original article being reproduced  or as a result of marks on a deliberately “aged” or “distressed” antique style frame do not qualify as defects or errors.

4.2 We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the item. Items which are not received or without proof of return delivery to the correct address will not be considered for refunds.

5. Refund Process

5.1 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

5.2 If the return is approved, a refund will be processed to the original method of payment or by a payment method mutually acceptable and agreed with the customer.

5.3 Refunds may take a number of days to appear in your account, depending on your payment provider or agreed refund method .

6. Exchanges

6.1 If you need to exchange an item for a different size, frame or mountboard colour, or have any enquiry regarding customisation or variants of our products please contact our customer service to enquire as to availability.

7. Damaged or Defective Items

7.1 If you receive a damaged or defective item, please contact our customer service within  2 days of receiving the item for assistance.

7.2 We may require photos or other documentation to assess the damage or defect.

8. Cancellations

8.1 If you wish to cancel an order, please contact us as at info@thewaltoncollection.ie soon as possible. Once an order has been shipped, it cannot be cancelled.

9. Contact Information

9.1 For any questions about our Returns Policy, please contact us at info@thewaltoncollection.ie